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Shipping and Refund Policy


Shipping and Handling

(1) Shipping and handling charges for all goods ordered through this Site for shipping anywhere in Australia are a minimum of $5.00. Shipping will be calculated using different calculation methods and will depend on items purchased.

(2) If you would like to purchase any goods for shipment outside of Australia, please call 0435436757 or email

(3) We guarantee that all in-stock items will be shipped by our fulfillment house within 2 business days of receipt of your paid order. Credit card orders are not charged until they are shipped.

(4) It is possible that very popular items may become temporarily unavailable from time to time. In this case, we will cancel your order placed through this Site and will contact you to determine whether you would like to back-order the items and have them shipped to you as soon as they become available or select different items that are available to be shipped right away.

(5) If you have purchased an online product, you will receive membership and login details on confirmation of successful processing of your Credit Card. If you do not receive this email, please check your JUNK mail box. It still no email then please contact immediately.



All prices shown on the website are GST Inclusive.

Returns & Refunds

(1) Samples are not returnable for credit.

(2) Unopened or faulty items may be returned within 30 days of delivery of the goods. The purchaser is responsible for the freight charges to return the goods. Call 0435436757 or email to arrange for the return of goods. The purchaser will receive full credit for the purchase price of the goods paid and may on certain/rare circumstances incur no more then a 10% handling charge. The applicable amount will be credited to the purchaser’s credit card.

(3) If the goods are defective or were shipped to the purchaser in error, then such goods may be returned within the warranty period for that item. Call 0435436757 or email to arrange for the return of goods. The purchaser will receive either receive a full credit for the purchase price of the goods or will be replaced accordingly. The original invoice will need to be validated by Express Mail Orders before any returns are processed.

(4) Ben Crebert Psychology has a 30-Day Money Back Guarantee on all products.

(5) If you decide to refund your online purchase of any products, then you will have a full refund processed in 48 Hours, via Credit Card and your membership will be deactivated once the credit has been processed.


Online Security

We have implemented reasonable measures to maintain the safety and security of your personal information. We use the Secure Socket Layer (“SSL”) technology to ensure that your personal information which is sensitive, such as credit card information, is transmitted via SSL and then encrypted for transmission to the company or companies who process your credit card payment.

If you discover unauthorised use of your credit card, then you should contact your credit card provider immediately.